Expert Services and Support

Customers choose and stay with Altair in large part due to our first-rate customer service and support. Altair’s expertise in both HPC workload management software and end-user applications gives us an unparalleled understanding of the needs of HPC users.

Technical Support Offerings

Altair provides both basic and dedicated support offerings to meet clients’ business, technical and cost requirements.
  • Standard support:
    • North America: 8AM – 5PM Eastern, Monday-Friday (excluding holidays)
    • EMEA: 8AM – 5PM in the global zone where licensed, Monday-Friday (excluding holidays)
    • APAC: 8AM – 5PM in the global zone where licensed, Monday-Friday (excluding holidays)
  • Dedicated support:
    • 24x7 and other custom support offerings available on request – talk to an Altair representative about negotiating this for your site
    If you have an immediate need please contact us by phone at any one of our office locations (see list below) or use Altair Connect to complete a request.

    Open Source Licensing Support

    If you are using the open source licensing option of PBS Professional, are interested in receiving support and would like to learn details about services offered, please contact us at:
“Altair really knows HPC….Altair provided a superior level of functionality, and with their conscientious team of experts proved they had the capability to meet our requirements better than any other vendor.”
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Professional Services and Consulting

Altair offers a variety of professional services to enhance your custom implementation of any PBS Works suite product. Our team of project managers, account engineers, installation technicians and trainers can collaborate with client teams onsite or remotely to:

  • Evaluate: Analyze the unique needs of your users and your technology environment/configuration
  • Propose: Recommend specific improvements to improve your process flow, simply administration and usage, or extend/customize your environment
  • Implement: Work with your team to optimize your environment by implementing agreed-upon updates
  • Educate: Increase your team’s level of expertise via onsite or remote training and Q&A

A sampling of Altair Professional Services:
  • Software integration
  • Plugin implementation
  • Application benchmarking
  • Custom scripting and configuration work
  • Porting legacy workload management codes

Reporting & Analytics

PBS Analytics provides the data and utilization insights you need to forecast usage and instruct future planning and growth. Implement PBS Analytics to:
  • Accurately plan capacity growth of hardware and software licenses by forecasting use based on real historical data
  • Reduce spend by sharing expensive licenses and raising utilization
  • Meet project deadlines by minimizing IT bottlenecks
  • Get more work done by identifying and exploiting valleys in license usage
  • Improve contract terms when negotiating the purchase or renewal of software licenses thanks to improved understanding of actual usage

For Design Consulting: Altair ProductDesign

For companies who need assistance with product engineering and design, Altair ProductDesign offers expertise from concept to execution – including product development, industrial design, workflow automate and staffing. Altair ProductDesign is staffed by an integrated team of 700+ people from over 40 offices worldwide.

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